Refund policy

Return & Refund Policy

At Swiss Glow, customer satisfaction is our priority. If there is an issue with your order, we are here to help.

If you receive a damaged, defective, leaked, or incorrect product, contact us within 24 hours of delivery.

Please provide your order number and clear photos/videos of the product so we can verify the issue.

After verification, Swiss Glow will provide a replacement or refund, depending on the situation.

For hygiene and safety reasons, opened or used beauty and skincare products are not eligible for return or refund.

Returns are not accepted simply because you changed your mind after receiving the product.

Once your refund is approved, it will be processed through the applicable payment method. Processing time may vary depending on the payment provider.

For any return or refund request, contact Swiss Glow Customer Support with your order number and supporting photos/videos.

Swiss Glow — Quality You Can Trust.